FAQs

Freely Answered Questions

If the honest answer is "it depends," we’ll say that. If the answer is "we're probably not the right fit for you," we’ll say that too. Really.

  • Because your strategy consultant has a financial interest in your strategy succeeding — and in your continued engagement with them. We don't. We have no retainer, no implementation contract, no follow-on services to protect. Our only interest is in telling you the truth about what we find. That structural independence is not a small distinction. It is the entire point.

  • This is the right question. The findings enable six concrete actions:

    • Fix specific assumptions before they cost you — we identify the most optimistic number in the model so you can revise it before committing capital.

    • Run the pre-mortem before execution begins — so your team knows exactly where the plan is most vulnerable and can build contingencies before they're needed in a crisis.

    • Close the gap between what you promise and what you deliver — before customers experience it.

    • Make the hard decisions deliberately — rather than having them made for you by a market that found the flaw first.

    • Walk into the board room with evidence, not hope — an independent assessment from two senior consultants with no stake in the outcome is a different class of evidence than an internal recommendation.

    And possibly the most valuable:

    • Know when to stop before sunk cost takes over — an external finding gives leadership the cover to make the right call while reversal is still affordable.

  • Not necessarily — but the value calculus changes. Before internal commitment, the assessment shapes the decision. After internal commitment, the assessment shapes the execution. The most valuable thing we can deliver at this stage is a specific, named pre-mortem: the three scenarios most likely to cause failure, and what your team needs to do now to prevent them. What the assessment cannot do is un-commit the organization. If your question is really "can you validate what we've already decided?," the honest answer is no. If your question is "can you tell us what we need to fix before we fail?," the answer is yes — and it's still worth asking.

  • We sign a mutual NDA before any documents change hands — before the first substantive conversation, not after. The NDA covers both principals, covers all materials shared, and survives the end of the engagement. We do not share client work, reference client names, or use client materials for any purpose beyond the assessment itself. The anonymized case examples on this site are drawn from patterns across engagements, not from specific client materials. Confidentiality is not a policy consideration for us. It is the prerequisite that makes this work possible at all.

  • The Rapid Assessment is right when you're under time pressure. It delivers the most important findings fast. The Deep Assessment is right when the stakes are high enough that certainty is more important than speed.

    The honest differentiator: the Rapid Assessment tells you what's most likely to break. The Deep Assessment tells you why — reaching into the organization's culture, internal beliefs, and market data to find root causes, not just symptoms.

    If you're genuinely unsure, describe your situation in the intake form and we'll give you an honest recommendation.

  • We tell you. Clearly, specifically, and with the evidence that supports the finding. That is the engagement you hired us for. We don't soften findings to manage the relationship because we have no relationship to manage beyond the integrity of the assessment. We will also tell you what we think is salvageable and what specific changes would materially improve the probability of success. We are not here to be right. We are here to be useful — and sometimes the most useful thing we can do is confirm that the direction is wrong before the organization has committed everything to it.

  • AI can process data, identify patterns, and stress-test financial models faster than any human. We use it in our process for exactly that purpose. What AI cannot do is override the organizational dynamics that cause strategies to fail in the first place.

    AI reflects the quality of the questions asked of it.

    • It cannot override confirmation bias — the tendency to use it to validate decisions already made.

    • It cannot read the room when the CFO's body language contradicts the forecast. It cannot identify when the strategy avoids a subject that should be central to it.

    • It cannot tell you that the CEO's confidence in the plan is the most dangerous variable in the model.

    70 combined years of pattern recognition — of having been in the room when strategies fail and when they succeed — is not a data processing problem. It is a judgment problem. AI amplifies judgment. It does not replace it.

  • That depends on the organization and the strategy being assessed. At minimum: the CEO and the two or three executives most directly accountable for executing the strategy. For a business strategy review, the CFO is essential. For a brand strategy review, the CMO or head of marketing. We will recommend a participant list after reviewing the initial materials — and we will tell you honestly if someone who should be in the room is being excluded. The group session is not a presentation. It is a structured interrogation. Who is in the room matters.

  • We select them jointly with the client based on three criteria:

    • Seniority diversity — not just the leadership team

    • Functional diversity — including people who will execute, not just people who decided

    • Customer proximity — the people closest to what customers actually experience are often the most valuable voices in the assessment

    We do not allow the client to pre-select only supportive voices — that is precisely the dynamic an independent review is designed to correct.

    All interviews are confidential. Themes are synthesized; no individual is attributed.

  • Our combined 70+ years spans government, energy, transportation, retail, financial services, healthcare, technology, consumer goods, professional services, media, and manufacturing — across both established enterprises and growth-stage organizations. The patterns that determine whether a strategy succeeds or fails are remarkably consistent across industries. The industry-specific context matters. The underlying human and organizational dynamics matter more. If you're unsure whether we have relevant experience for your sector, ask us directly. We'll tell you the truth about that, too.

  • No. Deliberately. The moment we offer to manage what comes after the report, we have a financial incentive to find problems that require our involvement to fix. That incentive — however subtle — corrupts the independence of the assessment. Our engagement ends when the report is delivered and the debrief is complete. What you do with the findings is entirely your decision. We can recommend implementation partners if asked, but we have no financial relationship with them and no stake in who you choose.

  • Complete the intake form on the Request page. Roy and Frank read every submission personally — no assistant, no coordinator. You’ll receive a responce within 48 hours. If we think there's a fit, we’ll schedule a 30-minute introductory call. We sign an NDA before that call if sensitive materials will be discussed. The engagement begins only when both parties are ready and fees have been approved. There is no hard sell. If we don't think the engagement is right for your situation, we'll tell you that directly.

Still have questions?

A 30-minute call costs you nothing but 30 minutes.